Blue Cord

As a whole, I am not impressed with the level of customer service offered by the majority of companies these days. Very rarely do I find companies to be responsive to their customers needs after the sale. Most offer warranties on their products, but getting service under those warranties is usually a hassle. Often, it is more trouble than it is worth.

I was pleasantly surprised, therefore, at the customer service I received from Jabra. I am not one to advertise for companies, but when they are as attentive as Jabra was, I think they deserve some praise.

Here is what happened. Five months ago, I purchased a new phone. Because it was Bluetooth enabled, I thought I would buy a headset to go with it. Because Jabra was the cheapest, I bought their bottom–of–the–line–model. After four month, however, the ear clip had broken. There were no extras included in the original box, so I went to the Jabra website to order new ones. There were none to be found for my model. So, I filled out an on–line help form asking where I could purchase new ones. Give the way most on–line help forms work, I didn’t expect to receive a reply that would actually be helpful.

To my surprise, I not only received a response from an actual person (as opposed to an auto responder); they also told me that if I would send them my address they would send me more ear clips free! Yesterday, a package arrived from Jabra with two new ear clips in it.

Most companies can make a decent product, so I primarily choose stores and products based on their customer service. Given my experience with Jabra, I will be shopping with them next time I need an earpiece.